Sue Anderson is the author of Unshakeable At Work, a book for people in demanding customer service roles who are worn down by grumpy or unreasonable customers and clients. A coach, trainer and speaker specialising in resilience and empowerment, Sue has worked in this field with children and adults since 2007 and holds qualifications in psychology, management, quality assurance, training and Neuro-Semantics. Her method helps people move from anger and frustration to confidence by drawing together communication, motivation, beliefs and emotion. Sue wrote alongside other authors in the Expert Author Community.