Jaquie Scammell is the author of Service Habits, a look at the habits that make you more effective as a service professional and shift an organisation’s service culture. A sought-after speaker, facilitator and coach, Jaquie works with some of the largest global workforces in retail, banking and hospitality, and with major airports, stadiums and events, from Wembley Stadium in the UK to the Australian Open in Melbourne. She has managed and advised workforces from small teams to more than 9500 staff interacting with millions of fans daily. Service Habits sits in her Service series, alongside Creating a Customer Service Mindset. Jaquie wrote alongside other authors in the Expert Author Community.