Caroline Patrick is the author of See Suite Success, a guide for marketers who want to move beyond the day to day and take a seat in the C-suite as customer-led business leaders. A non-executive director and CEW Scholar, Caroline has more than 25 years leading marketing, customer experience and transformation in complex, highly regulated environments, including brand and engagement portfolios for Lloyds Bank, IAG, SkyCity and Bendigo Bank. Her projects have ranged from bringing a new private health insurance fund to market to overhauling the customer experience of a superannuation fund. Caroline wrote alongside other authors in the Expert Author Community.